Summary of Qualifications

 

Skilled I.T. manager with 20 years of practical network experience and technical acumen in leading information management and technology operations with a strong emphasis in server/network management. Documented Department of Defense (DoD) 8570.1 Level II Certified security professional; awarded "N" prefix (N3A071/N3D072) by United States Air Force indicating achievement of "Air Force network certification;" trained Defense Intelligence Agency Special Security Officer (SSO); has direct functional knowledge/experience/exposure directing operations inside of classified/unclassified network architectures. Trained Level I Information Assurance Manager (IAM); ensures compliance, accuracy of reporting, and overall security of enterprise network operations with regards to patching, security technical implementation guides (STIGs) and DoD policy.  Possesses astute communication skills and writing ability to ensure the implementation and continuing success of organizational policy, guidance, and procedures.

 

Security Clearance:  TS/SCI

 

Position Desired

- “REMOTE WORK ONLY”;  positions local to Norfolk, Va or Virginia Bch, Va will be considered

 

Areas of Expertise

- Network/I.T. Project Management    - Organizational Leadership & Team Development

- Desktop Support Administration       - Individual/Group Conflict Resolution

- LAN\WAN Troubleshooting             - Staff Leadership & Mentoring

- Business Continuity                           - Information/Knowledge Management Operations

 

Education

Northcentral University: Doctorate of Busin. Admin. (DBA) – Engineering & Tech.    (Proj: 2018)

Northcentral University: Master of Arts (MA) – Psychology    (Cum Laude)                          2009

University of Maryland: University College – Bachelors of Science (BS) – Psychology          2002

AF Community College: Associates in Applied Science (A.A.S.) – Info. Management           2009

 

Professional Certifications

- CCNA (Voice, Security, R/S), CCNP (R/S), Cisco Certified Design Associate, Security+, Network+,

  Server+, I.T. Project+ (Currently Pursuing CCNP Collab Cert)

 

Sample of Skillset (See Page “6” For Full Online Video Tutorials):

 

1) OSPF/EIGRP Route Redistribution (Video 2): https://learningnetwork.cisco.com/videos/2179 

2) CUCM Call Clustering (ICT):  https://learningnetwork.cisco.com/videos/2461

3) GNS3/VmWare Virtual Infrastructure Integration: https://learningnetwork.cisco.com/videos/2157

 

PROFESSIONAL TRAINING CERTIFICATES (AWARDED)

- IT Project Management, Villanova University, 2012

- Masters, IT Project Management, Villanova University, 2013

 

 

- IT Project Management CAPSTONE, Villanova University, 2013

 

PROFESSIONAL I.T. COMMUNITY RECOGNITION

- Awarded Cisco System’s prestigious “VIP” award (Jan 2014/2015) for significant contributions to

  Cisco’s “Learning Network” (CNL) through the development/production of his personalized video

  training  tutorials

   -- Efforts to assist others in their Cisco studies via this approach provides community members the

      opportunity to develop their skills with direct assistance should help from members be requested

- Requested “by name” to lead a global internet training session for CNL regarding the topic of

  “Introduction to CCNA Voice” in Dec 2014; session was designed to “demystify” the skills needed to

   become a Cisco certified voice engineer  

- Knowledge of operational network management was recognized by CISCO systems, which

  garnered an invitation to a peer-based seminar to assist in rewriting the exam for CISCO’s 

“Certified Design Associate” track during the month of Jan 2013

  -- Expertise was requested a second time by Cisco to assist in the rewrite of the CCNP Route/Switch 

      Track in Sep 2013

- Recognized “Spotlight Award recipient” on Cisco’s global online “Learning Network” website due to

  providing ongoing “technical excellence” that augments” the learning of its community members:

(https://learningnetwork.cisco.com/blogs/community_cafe/2013/05/01/these-two-members-rock-the-cisco-learning-network); his instructional videos are readily available for viewing via streaming multimedia (posts as “Jay Johnson1”)

 

Technologies Worked With (But Not Limited To)

Windows NT 4.0/2000/2003/2008 Server: DC, DNS, DHCP, WINS, VPN, Routing, FTP, File Server

Windows Workstation:  XP/Vista/ 7

CISCO: Routing/Switching, VPN (Site-to-Site/Client Configuration), NAT, PAT, RIPV1/RIPV2, EIGRP, OSPF, BGP, 802.1q (Wired/Wireless), ASA, Unified Communications (CUCM, CUCME, CUC)

Cryptology: KIV-7, KIV-19, KG-175, KG-250A

Additional Technologies: Wireless Networking (802.11a/b/g/i/n), Public Key Infrastructure (PKI), IPSEC, BackupExec, MS Exchange, MS SharePoint Server 2007, MS Office, VMWare ESXi/VCenter Server, NetGear ReadyNas Storage, Linux VoIP (Asterisk/FreePbx), Information Assurance, Red Hat Linux, Cisco Nexus, Cisco UCS, Solar Winds, HP Enterprise BSM, OMW, UCMDB, NNMI, Wireshark

DoD: NIPRnet (Unclassified), SIPRnet (Secret), JWICS (Top Secret), Stoneghost (UK Classified)

 

Professional Experience

___________________________________________________________

 

ABBTECH PROFESSIONAL SVCS (Completed 8+ Month Contract)

Tier 2 Enterprise Network Monitoring (Sys. Engineer)

Norfolk, Va                                                                                                       Oct 2015 – Jun 2016

- Responsible for monitoring the U.S. Marine Corps (USMC) $2B global network via the deployment of   

  Hewlett-Packard Enterprise’s (HPE) “Business Suite Management” (BSM) enterprise monitoring

  solution; application suite is considered the “foremost” in enterprise event management solutions

  -- Additional components of BSM utilized were Network Node Manager (NNMi), Operations Manager   

     (OMW), Sitescope (SiS), Universal Discovery (UD), and Universal Configuration Management

     Database (UCMDB); devices comprised the core unit of enterprise event monitoring/management

     --- Primary focus was to transition USMC from current toolsets (SolarWinds, Spectrum) to BSM

 

 

- Utilized BSM suite of applications (NNMi, BSM, OMW, SiS, UCMDB, UD) to create “overarching

  view” of all USMC bases (worldwide) to include the network devices that comprised the total network

  infrastructure; services were successfully maintained 24hrsX7 DaysX365 days (excluding maintenance)

- Provided direct training to Marine Corps personnel to enhance event management knowledge of their 

  local network systems; training ensured technician’s BSM knowledge would be consistent during

  required deployed operations where BSM would replace dated SolarWinds/Spectrum implementations

- Created local documentation outlining the use of the BSM suite as utilized in the local area of 

  responsibility (AOR); guidance allowed responsible technicians to decrease learning curve of

  applications due to information being written from Jon Johnson’s “hands on knowledge” of toolset

  -- Overall accumulated knowledge of network troubleshooting proved useful in helping HPE identify

      unaccounted network nodes responsible for a brief outage; upon successful addition to BSM suite, 

     downtime for location was successfully minimized and restored to established enterprise parameters

 

ARMA-GLOBAL (Completed 1yr Contract)

Tier 3 Network/Voice Management

Al-Udeid Air Base, Qatar (APO AE, 09309)                                                     Sept 2014 – Sept 2015

- Responsible for management of both tactical and deployed-garrison based network infrastructure assets

  valued over $1.5B for U.S Army’s Special Operations Command (SOCOM)

- Directly manages/maintains voice & video infrastructure comprised of 5 cisco callmanager servers (2

  publishers/2 subscribers/1 unity connection), 1 Cisco Telepresence MCU 4520 virtual

  telecommunication  (VTC) Bridge, 20+ Cisco VTC suites, both full-size (C40/C60 Codec) and desktop

  (1700/6000MXP/E20/EX60), along with over 250+ Cisco ip phones of various models  

  (7960/7965/7970/7975/cp-9971) which spans across the southwest Asia theater in support of operations 

  personnel throughout the middle east

- Maintains oversight of network access and functionality for enterprise assets (local and remote) minus

  any loss of services or loss of mission continuity through COTS/native network monitoring solutions

- Ensures overall enterprise security through administration and management of Cisco ASA firewalls for 

  both classified and unclassified network architectures supporting ongoing middle east tactical initiatives

- Primarily responsible for the timely maintenance and sustainment of cryptological devices required for

  the support of special operations activities valued over $200K

- Developed and implemented network guidance/procedures effectively laying foundation for establishing

  much needed standards previously overlooked (recognized as “advocate for standardization”)

- Identified, recommended, and instituted a standardized trouble ticket submission format to improve

      customer assistance request accuracy; action eliminated “vague/inconclusive” service requests

  -- Detailed process identifies location, classification, and owners of network devices, ensuring “end-

      to-end” accountability of enterprise network assets (80% turnaround in accuracy within 5 months)

- Established “proof of concept” testing lab composed of both physical and virtual technology to properly 

  illustrate the possible outcomes of planned network infrastructure expenditures prior to funding being

  approved; action saves a minimum of 20+ man hours of physical setup/configuration as well as the 

  expense of purchase prior to knowing if desired outcome will be successful before implementation

- Outlined a draft “skills inventory” checklist to properly document the skills/abilities of assigned

  engineers; document will provide local and corporate training authorities the ability to fully assess

  strengths/weaknesses of its personnel, thus strengthening efficiency in employee performance review as

  well as ensuring task competency; process will enhance overall business continuity thereby making the

  company’s business portfolio more appealing when approached by prospective customers 

- Provided hands-on “network centric” training (identification/fix action/resolution) for junior military

  members to ensure their network skillsets were fully rounded in support of ongoing mission objectives

- Fully resolved a 3yr ongoing unavailability of CISCO Adaptive Security Appliance (ASA) enterprise

 

 

  desktop web management tool (ASDM Gui) within a month of being tasked with the responsibility

  -- Issue stemmed from a combination of secure socket layer (SSL) misconfiguration and an

      incompatibility of Internet Explorer 11 to work with Cisco recommended version of Java

- Organized network response for replacement of 2811 router at forward deployed outpost when it was

  discovered current device had degraded; issue was tracked to an unexpected power spike causing

  router’s power supply to fail; situation was rectified once new router was delivered and installed

 

P3I Incorporated (Released from contract early due to position funding shortfall)

Data Center Implementation Manager

Hampton, Va 23666                                                                                              Apr 2014 – Jun 2014       

- Managed team of specialized engineers in the installation of data center technologies (Cisco

  UCS/Nexus, Solar Winds, VmWare ESXi/VSphere, Microsoft Server 2008 R2, NetApp)

- Devised project schedules to determine time and location of installation actions to include purchasing

   actions requiring to be documented via a bill of materials (BOM)

- Facilitated meetings with customer sites prior to actual installation to ensure all aspects of service were

  within scope of customer expectations

- Outlined avenues of data center specific training to increase team member’s overall knowledge and  

   performance to ensure company and customer goals of expertise/professionalism were established

 

HCL America (Released from position due to company’s loss of contract vehicle)

Network Data & Voice Technical Manager

Richmond, VA  23238                                                                                         Dec 2013 – Feb 2014

- Primary manager for end client’s North American operations; directly manages data and voice network

  teams at both U.S. and oversees locations (Chennai, India) with oversight for maintaining over 2000+

  network switches/routers (between 2 datacenters), 3000+ IP Phones (Cisco and Shoretel), 3 Call

  Manager servers, 1 Cisco Unity Connection server and 1 Cisco Unified Call Center Express server

- Recognized for having a “zeal” for preparing/mentoring junior members for greater responsibility as  

   they progress throughout their careers

- Within 60 days, effectively revised procedures in addressing unaccounted/overdue service requests from

   users experiencing VoIP problems throughout the $3.5B Performance Food Group (PFG) enterprise

   network; new approach brought overdue tickets down by 70% within 2 weeks of implementation

- Successfully designed and implemented a deployment plan involving the actions of 3 major companies

(XO Communications, Epitome Networks, AT&T) and team members from 2 separate locations to re-

  establish a downed voice-over-IP telephony suite for a customer site; issue was found to be faulty voice

  switches thus requiring the installation of updated models thereby ending loss of company revenue

- Devised a much needed “emergency response” approach for telephony procedures after voice 

  operational functionality was lost across the enterprise due to the service provider experiencing service  

  delivery issues effecting 18 customer sites (5000+ end users)

  -- Resulting action was the establishing of an “after-action-reporting” group to review “lessons 

      learned” from any mass service outage; in conjunction, the creation of  documented “emergency 

      action plans” in the event of future business outages/disruptions was also implemented to ensure 

     operational continuity is maintained thereafter

- Oversaw the $5M upgrade/installation of the enterprise wireless networking environment (Cisco Flex

  Controller) for over 50+ customer locations throughout the continental United States serving “no less”

  than 100 users per site; enhancement allows all wireless access points (APs) at local organizations to be

  managed from a single location thereby reducing the need for local IT support

- Introduced the concept of “single instance virtual training” which allows technicians to create “virtual

  routed/switched/voip topologies” on their local computers to improve their network skillsets

 

 

Data Tactics Corporation (Resigned position to explore greater career opportunity)                         

(Information Assurance Network Manager/Network Engineer)

Ft Bragg, NC 28310                                                                                              Feb 2011 – Oct 2013

- Devised/implemented newly enhanced Certification & Accreditation (C&A) tracking procedure via  

  Microsoft (MS) SharePoint Server (SPS) for Ground Intelligence Surveillance Agency (GISA) 

  within 60 days of hiring; process allowed $2.4B GISA enterprise network to effectively organize and

  manage 5yr  C&A backlog along by offering customers online availability of their status; new

  approach permanently and effectively enhanced overall Army TS/SCI network accreditation procedures

- Restructured GISA Information Assurance Office data-flow by revamping stagnate processes deemed

  detrimental to the  proliferation of information local and Army wide; Army G2 inspectors cited

  processes were effective enough to incorporate them into their existing MS SP hierarchy based on GISA

  IA office procedures; over $500M+ in intelligence assets benefit from this re-organized methodology

- Instituted policy outlining proper use of the Army’s C&A process for DoD agencies wanting

   to transmit information at the Top Secret classification level

- Created and implemented direct guidance/policy for the  DoD Army JWICS network which successfully 

  enhanced user knowledge base and overall understanding of the C&A process

- Orchestrated administrative tracking process allowing GISA IA office and fellow sections to effectively

  navigate through the initial stages of a client organization’s connection to the Army JWICS Enterprise

 (a.k.a. Interim Approval to Test, or “IATT”); process is documented and prominently displayed

 inside of Ground Intelligence Support Agency’s (GISA) “GISA C&A Requirements” Document

- Provided direct oversight to ensure proper Defense Information Systems Agency (DISA) Security   

  Technical Implementation Guidelines (STIGs) were properly levied during the hardening of GISA

  enterprise network infrastructure devices

- Developed training plan outline to help gauge the Linux RedHat skills progression during a brief stint

  working as systems administrator on the GISA service center cloud team

- Installed a Linux-based Community Enterprise Operating System (CentOS) server to allow GISA cloud

  team members to further enhance their Linux skillsets; action provides a virtual “break/fix” environment

  to test solutions servicing local and deployed assets

 

83d Network Operations Squadron

(I.T. Manager, Collaborations Branch)

Langley AFB, Va 23665                                                                                            Feb 2008 - Feb 2011

- Exemplary manager who outlined the implementation of the $182K computer refurbishment of

  Integrated Network Operations Security Center East’s (INOSC-East) operations floor; upgrade helped

 re-posture 24hr global network monitoring configuration and service for 700,000 users worldwide 

- Primary “Knowledge Operations Manager” responsible for the creation, maintenance, and archiving of

   I.T. related policies/procedures determining the strategic direction of organizational interests/standards

- Responsible for directing actions of 20+-member network team responsible for systems

  upgrades/patching, hardware/software deployment throughout the Air Force Network Enterprise

  (AFNET); actions ensured continuation of interrupted service to warfighters world-wide

- Local MS SharePoint Server project manager responsible for creation/implementation of MS SharePoint

  presence in new Air Force Network Domain for 15,000+ users

- Client services technical support manager for client support desktop operations (i.e., 

   network/hardware/desktop/server operations); automated data processing equipment (ADPE)

  manager/purchaser for over $1.5M of network centric nodes (i.e, workstation/server)

- Cryptology manager for classified network and all attached devices(Taclane KG -175's)

- Internet services manager of web page operations for entire AF Air Combat Command (over 15 bases

  and 25,000 customers)

 

 

Defense Intelligence Agency Liasion London Office (DIALL)

(I.T. Manager, Information Systems Management)

London, United Kingdom                                                                                            Dec 2004 - Jan 2008

- On-scene network administrator for Defense Intelligence Agency Liaison London (DIAL  London) and

  Joint Narcotics Cell (JNAC)

- Instrumental in $1M network upgrade--technological advance allowed DIALL/JNAC to fully

  extend intelligence gathering entities into Southwest Asia area of responsibility

- Served as local communications security (COMSEC) officer, local computer systems security

officer (CSSO), and information systems security manager (ISSM) for DIALL network

  operations (NIPR, SIPR, JWICS, Stone Ghost) working with KIV-7 KIV-19, and KG-175

  cryptological technology

 

Current Management Level Oversight of I.T. Operations (Hosted on Cisco System’s “Learning Network” Web Site):

 

Video Tutorial Series 1 (VoIP): Configuring Virtual Cisco Call Manager Express/Unified Call Manager Lab

 1) http://learningnetwork.cisco.com/videos/1503  Building Your Lab (Video 1/CME)

2) http://learningnetwork.cisco.com/videos/1511 Establishing Connectivity (Video 2/CME)

3) http://learningnetwork.cisco.com/videos/1519 Registering IP Phones (Video 3/CME)

4) https://learningnetwork.cisco.com/videos/1627 Virtually Hotwire A Call Manager Express Lab

5) https://learningnetwork.cisco.com/videos/2155 CUCM 8.6 Installation in VmWare Workstation 10

6) https://learningnetwork.cisco.com/videos/2213 CUCM Publisher Setup in VmWare ESXi Server (Video 1)

7) https://learningnetwork.cisco.com/videos/2215 CUCM Sub1Setup in VmWare ESXi Server (Video 2)

8) https://learningnetwork.cisco.com/videos/2218 CUCM Sub1_Sub2 Setup in VmWare ESXi Server (Video 3)

 

Video Tutorial Series 2 (Virtual Integration): Creating A Virtual Lab in GNS3 with VMware Workstation

1) https://learningnetwork.cisco.com/videos/2142  GNS3 Setup

2) https://learningnetwork.cisco.com/videos/2152  VmWare Setup

3) https://learningnetwork.cisco.com/videos/2149 Integration Step #1

4) https://learningnetwork.cisco.com/videos/2157 Integration Step# 2

 

Video Tutorial Series 3 (Remote Access): IPSEC VPN

1) https://learningnetwork.cisco.com/videos/2165  VPN Remote access

2) https://learningnetwork.cisco.com/videos/2167  Accessing Remote Shares

 

Video Tutorial Series 4 (Routing):  Route Redistribution

- https://learningnetwork.cisco.com/videos/2177  OSPF/EIGRP Route Redistribution (Video 1)

- https://learningnetwork.cisco.com/videos/2179  OSPF/EIGRP Route Redistribution (Video 2)

 

Video Tutorial Series 5 (VoIP):  Configuring GNS3 Virtual CUCM Clusters with Physical Hardware

1) https://learningnetwork.cisco.com/videos/2312  Basic Setup

2) https://learningnetwork.cisco.com/videos/2320  Establishing Connectivity

3) https://learningnetwork.cisco.com/videos/2321  IP Phone Registration

 

Video Tutorial Series 6 (VoIP): CUCM Call Clustering:

1) https://learningnetwork.cisco.com/videos/2460  Intro

2) https://learningnetwork.cisco.com/videos/2461  ICT (Inter-Cluster Trunk)

3) https://learningnetwork.cisco.com/videos/2461  Gateways

4) https://learningnetwork.cisco.com/videos/2469 Gatekeepers

 

Additional Videos:

- https://learningnetwork.cisco.com/videos/1624 Creating the CUCM 8.6 .ISO VmWare Image

- https://learningnetwork.cisco.com/videos/1544 Rommon Router Recovery

 

 

 

 

- https://learningnetwork.cisco.com/videos/1540 BGP Routing Overview

- https://learningnetwork.cisco.com/videos/2140  OSPF Configured Over Frame Relay

- https://learningnetwork.cisco.com/videos/2185  Creating Loopback Adapters for GNS3 Connections

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